Design-based Research and its Application to a Call Centre Innovation in Distance Education
AbstractDesign-based research is proposed as a strategy to address the need for innovation in educational contexts. The article argues the case for increased and more effective research and development in education, and then presents a discussion of design-based research as a methodological set of tools to address this need. The four phases of design-based research (Bannan-Ritland, 2003) are explicated and an example, in which design-based methods are used to develop and assess a call centre innovation at Athabasca University, is presented.
Copyright (c) 2005 Terry Anderson
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under an International Creative Commons Attribution-NonCommercial License (CC-BY-NC 4.0) that allows others to share the work for non-commercial purposes, with an acknowledgement of the work's authorship and initial publication in this journal.